App / Mobile
xw66 collects and uses your information only for the purposes described in this policy — running your account, processing transactions through bKash, Upay or Bank Transfer, and keeping your session secure. What we collect, why we collect it, and how you can act on it is set out clearly below.
This privacy policy describes how xw66 (referred to as "we", "us" or "our") collects, stores, uses and protects the personal information you provide when you create an account, log in, browse the lobby or carry out a transaction. The information we collect typically includes your name, contact details, account credentials and transaction records — for example, when you add funds via bKash, Upay or Bank Transfer, the transaction reference and amount are recorded against your account. We collect this data to operate your account, confirm your identity where required, process deposits and withdrawals, and respond to your support requests. We do not sell your personal data to third parties for marketing purposes. Data may be shared with payment processors, fraud-prevention services or regulatory bodies where required by applicable law. Your eligibility to use our services depends on your local law and the eligible regions in which xw66 operates. If you access the site from a region where online gaming is restricted, the responsibility for compliance with local rules rests with you. We keep your data only for as long as your account is active or as required by the applicable legal framework.
Not every part of your interaction with xw66 falls under the same data rules. This section distinguishes between the four main areas so you know exactly where this policy applies and where it does not. Your use of any linked third-party service is governed by that service's own terms — we cannot control how those providers handle your data once you leave our platform.
Covers the data collected when you register, log in or update your profile. This includes your email address, password hash, session tokens and device identifiers used to keep your account secure across mobile and desktop.
Covers deposit and withdrawal records tied to bKash, Upay and Bank Transfer. Transaction references, amounts and timestamps are stored in your account wallet history and are accessible from your signed-in account area.
Covers anonymised browsing behaviour such as which game categories or lobby areas you visit. This data is used to improve navigation and is not linked to your personal identity without your consent.
Falls outside this policy. If you follow a link to an external payment gateway, a game studio interface or any other off-site service, that provider's own privacy terms apply. xw66 is not responsible for how external parties process your data.
You have a set of practical actions available to you regarding the personal data we hold. You can request a summary of the information stored against your account at any time by contacting our support team through the published route. If any detail — your name, contact number or email address — is recorded incorrectly, you can ask us to correct it and we will update the record after verifying your identity. Where you believe data is being held beyond the period needed to operate your account or meet a legal obligation, you can raise a removal request and we will review it against our retention requirements. These actions apply within the scope of applicable law and the eligible regions where xw66 operates; some requests may be subject to legal or contractual limits. The quickest way to start any of these processes is to open a support ticket with the subject line referencing your account and the specific data question you have.
Request a summary of the personal data held on your account. Open a support ticket and we will provide the details that can be shared under applicable law.
If your name, email or contact number is recorded incorrectly, contact support with the correct information. We verify your identity before making any change.
For any question about how your data is used — including transaction records from bKash, Upay or Bank Transfer deposits — raise it through the published support route listed below.
Where data is held beyond what is needed for your account or required by law, you may request a review. We will respond within a reasonable period and explain what can and cannot be removed.
If you have a question about how your data is handled, want to act on any of the rights described above, or need to report a concern, use the contact routes published on xw66. We do not list channels, hours or response timelines we cannot confirm — check the Contact page on the site for the current published routes.
Open a support ticket from the Help section of your signed-in account. Include your account email and a brief description of your data question or request.
If live chat is shown as available in your account area, you can start a conversation there. Have your account details ready so we can locate your records quickly.
The published email address for data-related queries is listed on the Contact page at xw66. Use this route for formal data requests or correction notices that need a written record.
We apply technical and procedural controls to protect the information stored on your account. This covers how we handle cookies, how long we keep your data, and who you contact when something needs to change.
We use cookies to maintain your login session, remember your language preference and measure how the lobby is navigated. You can manage cookie preferences through your browser settings; blocking certain cookies may affect how your account session behaves.
Your password is stored as a hash, not in plain text. Session tokens expire after a period of inactivity. If you notice any unexpected account activity, contact support immediately through the route listed on xw66.
We keep your account data while your account is active and for as long as legal or compliance obligations require after closure. Transaction records — including bKash and Bank Transfer references — may be retained for the period required under applicable financial rules.
When this policy changes in a material way, we will update the version date shown at the bottom of this page. Continuing to use your account after a change is published means you have seen the updated terms. You can request a copy of the current policy via the support ticket route.
These are the questions we hear most often about how xw66 handles your personal information. If your question is not covered here, open a support ticket from your account area.
We collect the details you enter during registration — your name, email address, contact number and any identity documents required for account verification. Device and session identifiers are also recorded to keep your account secure across mobile and desktop access.
We share data only with payment processors handling bKash, Upay or Bank Transfer transactions, fraud-prevention partners, and regulatory bodies when required by law. We do not sell your personal data to third-party marketers under any circumstances.
Each transaction reference, amount and timestamp is stored against your account wallet history. You can view this record in your signed-in account area. These records may be retained for the period required under applicable financial compliance rules even after account closure.
Yes. Open a support ticket referencing your account email and describe the correction or removal you are requesting. We will verify your identity and respond with what can be updated or removed within the limits of our legal and compliance obligations.
Game content from studios available in the xw66 lobby is served within our platform, and our policy applies to your account session here. If you navigate to any external site or service, that party's own privacy terms govern how your data is used there.
The version date at the bottom of this page is updated whenever a material change is made. We recommend checking this page periodically. Continuing to use your account after a published update means you have acknowledged the revised terms.